Applying order to the chaos of business growth 🔥
Business Strategy and Operations Manager @
papa
Melody is a master of execution and has a proven track record of
providing strategic and actionable insights that help companies
grow, scale, and deliver. She specializes in business analytics and
synthesizes data-driven findings into recommendations for senior
executives to drive positive impact and achieve sustainable results.
As a Consultant at Alvarez & Marsal, she advised clients through corporate strategy on customer experience, organizational leadership, incentive compensation strategy, process improvement, and corporate transformation. As a Strategy & Operations Associate at LinkedIn, she developed post-sales strategy and process improvement initiatives across the Global Customer Success Organization.
With a passion for collaboration, focus on data-driven objectivity, and aptitude for problem-solving, Melody loves the challenge of applying structure to the chaos of business growth and is always looking for new opportunities to learn, develop and most importantly, contribute.
Melody earned a B.S. in Business Administration from the University of California, Berkeley and currently resides in the Forestland district of Oakland, California where she enjoys gardening and cooking with her husband Nick.
“I was incredibly impressed with Melody’s work…she exceeded my
expectations as a consultant…mastered the data and truly turned
it into insight…I have seen very few consultants with her poise
and ability to articulate in front of senior client”
Jen Nelsen, Senior Director, Alvarez & Marsal
"Melody was always inquisitive, gave great recommendations, and
exhibited wisdom way beyond her years. I would hire her again in
a nanosecond!"
Vincent K., CEO, Dang Foods
“Built strong credibility with CIO and finance… built a
structured approach that will mature their processes…
deliverables are of huge value and will be used once A&M
leaves”
Bill Gibson, Senior Director, Alvarez & Marsal
"When people at our company describe Melody, often the term used
is “Rockstar” ... Melody consistently received the strongest
feedback on her project work from peers and clients. Melody was
passionate advocate for adhering to our strong culture and
values. She's a great asset to any firm"
Bill Gibson, Senior Director, Alvarez & Marsal
“It is not often that I don’t have any formatting suggestions on
final deliverables…this is something we put in pitch decks to
showcase the high-level of work A&M is capable of”
Jeff Paradowski, Managing Director, Alvarez & Marsal
Excerpts from an objective assessment of a $10B National Healthcare Provider’s Western Division outpatient care scheduling function and recommendations for a future, consolidated contact center location
Excerpts from an incentive compensation plan developed for the client’s ~1,000 contact center agents by identifying key performance metrics that would drive desired behaviors and produce the right customer experience
Includes the strategy and transition plans to assist a $60B national healthcare provider and insurer with an IT transformation from an infrastructure delivery to an outsourced “as-a-service” business model
Drafted for a client working session to support a transition to a future-state organizational structure that leveraged cross-functional capabilities and streamlined the IT service delivery approach for a national healthcare provider and insurer